This could be for one of many reasons. Please send an e-mail, and we will check the exact reason.
After you’ve registered your account, you will receive an e-mail with a link to verify the stated e-mail address. Simply click on the link or copy it to your browser. Please also check your spam fo...
The player protection profile provides you with information about your playing behaviour as well as your losses/winnings within a certain time frame. You can also compare your behaviour to other pl...
You can set a self-exclusion directly in your account under 'Timeout & Self-exclusion'. You can exclude for any time with the shortest time frame being 6 months. For an exclusion longer than 6 mont...
A timeout can set for any time period of 1 day, 1 week or 1 month. Once the period of the timeout has passed, your account will reopen automatically.
You can change your deposit limit directly in your account under 'Limits'. If you would like to change your stake, loss or session limit, please contact our customer support via our Help Center, li...
Send an e-mail to us. Please make sure that you include the following information: Registered e-mail addressDeposit methodDeposit amountDate of depositFor bank transfers please attach a legible sca...
A payment method can only be used for a withdrawal if it was previously used to deposit and if this payment method was used for your first deposit in the last 6 months.Payment methods used in the l...
Funds for which a bonus was granted and the resulting winnings will appear in 'Total Funds', but cannot be withdrawn until the bonus conditions have been completely fulfilled, at which point they w...
We have launched our new website on 1st February 2023. Bets placed before this date were placed on our old website and are, therefore, not visible in your account on the new website.