Why wasn’t my withdrawal processed? Why can’t I request a withdrawal?

Long-term Zen Casino customers know that withdrawal requests are always processed quickly, as you’d expect from an internationally renowned company.
A cancellation could be due to the following reasons:

The deposit was not used for betting/playing.
The withdrawal amount is higher than stated under "Withdrawable".
The bank account holder is not the same as the person named in the betting account.
Incomplete or incorrect bank details.
For withdrawals via credit card: your card is not valid until at least the following month.
The withdrawal amount you selected is lower than the required minimum amount for the chosen withdrawal method. You can find all the details and corresponding amounts in the General Terms and Conditions under "Withdrawals".
Should none of the above points apply to you, please send an e-mail with the withdrawal method and amount. Our friendly team will be glad to help you.